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Questions on this page include:
Penalties & Warnings,
Referrals & Friends,
Where can I review my account?
Can I get an account with more than 10 names?
Can I use my email address to create more than one account?
How do I change my email?
How do I pay for someone else's account?
I forgot my password. How do I get it?
I tried to recover my password and it wasn't sent to me. Why?
Can I transfer a name to a different account?
Can all my names be online at once?
Can I recover a chat name that I deleted?
How do I add or remove a chat name?
How do I change the account owner chat name?
I am trying to add a name that isn't in the Member Directory. Why is it unavailable?
Why can't I create a name with a dot or hyphen?
Can I start my own account with the chat name someone gave me?
What does it mean when I lock a name?
What does it mean when I restrict a name?
Is there anyway that my account can be hacked, and my password stolen?
I told my ex-boyfriend/girlfriend/friend/co-worker my password and email address. The scoundrel(s) went into my account and changed the ownership of the account. Now I cannot get into the account that I paid for. What can I do?
If someone gets into my account, can they see my credit card information?
If I am looking at the My Profile or My Account pages while chatting, can other people see them?
Penalties & Warnings
How do penalties and warnings work?
How do I sign up for Add-Ons?
I bought an add-on but I can't access it. Why?
Will I be able to chat if I don't pay for my Add-Ons?
How do I cancel my Add-Ons?
Referral & Friends
How does the Friends Referral Program work?
Can I use my bonus to pay for my account?
How do I make sure I've gotten credit for a referral?
How can I receive my bonus?
Where do I submit a request for billing or technical help?
I've submitted a support request and received a ticket. Where do I check the status of my ticket?
I haven't filled out a VPchat Support form recently. Why have I received email from VPchat Support?
I filled out a VPchat Support form and received a ticket number. Why haven't you emailed me the answer to my question?
How do I check my Chit balance?
How do I accumulate Chits?
What happens to my Chits if my account is suspended or closed?
Will I accumulate Chits as a guest?
How do I transfer Chits?
What do I do if I transferred Chits to the wrong chatter?
I think my Chit balance is incorrect. What can I do?
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